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As you learned in the reading this week, it’s important to have a strategy in place to help manage knowledge. Watch the “Managing Knowledge” video located in Chapter 11 in MyMISLab (see instructions below), and then respond to the following scenario:
Access this video by going to the MyMISLab area under the course Table of Contents menu and selecting the MyMISLab Multimedia Library link.
Select the Chapter 11 title from the Chapter drop-down list.
Select All Sections from the Section drop-down list.
Select the Video checkbox from Media Type.
Click the Find Now button.
The results are below the search area. Select Chapter 11 Video: Managing Knowledge.
In this scenario, what type of information would you gather? Explain the difference between explicit and tacit knowledge. How would you ensure that both departments have the data that they need to be more efficient? What are some ways you might approach benchmarking to measure the effectiveness of your changes?
If you have any questions, you can post them here as well. Consider the usability of the format in which the information is presented and how it impacts the organization’s ability to achieve operational excellence and close customer relationships.
In your responses to your peers, try to address with your own understanding the similarities and differences of your recommended approaches to the scenario or any questions they’ve posed.